Contact InformationFor support please email support@ripsaw.co. For general inquiries please email info@ripsaw.co. Headquarters in Edwards, CO. Phone: 970.500.5118The Ripsaw TeamMay 10, 2022
Do you support Two-Step Authentication?Ripsaw® supports two-step authentication via email which can be enabled in your profile's security settings.The Ripsaw TeamMay 10, 2022
How does Ripsaw protect my personal information protected and who has access to user data?Only Ripsaw staff has access to a subset of your data (Data for manual accounts…The Ripsaw TeamMay 10, 2022
How do we make sure our members that their financial institution credentials are safe?With strong partnerships for account data aggregation and connections and to keep your credentials safe,…The Ripsaw TeamMay 10, 2022
How is your data secured?We employ encryption, through AWS key management system of your data through AWS security. AWS…The Ripsaw TeamMay 10, 2022
Why is it important that Ripsaw® is an independent platform?Ripsaw® is not and never intends to be a financial advisor. Our fundamental premise is…The Ripsaw TeamMay 10, 2022
Where is the Ripsaw® platform hosted?Ripsaw® uses Amazon Web Services (AWS) for our Software as a Service (SaaS) subscription platform.…The Ripsaw TeamMay 10, 2022
What can the Ripsaw platform do with your financial accounts?Our connections through our partners to your accounts are all read-only. Meaning in no circumstance…The Ripsaw TeamMay 10, 2022
How can you enable and manage two-step authentication and devices?In the Profile under the User Menu.The Ripsaw TeamMay 10, 2022
How can you hide accounts?You can hide accounts from view and ripsaw aggregation in "Account Settings" or: For Connected…The Ripsaw TeamMay 10, 2022
How do you delete accounts?In the “Manage Institution Connections” tool you can expand an institution and use the “Remove…The Ripsaw TeamMay 10, 2022
How can you relabel account names?Via "account settings" or in the “Manage Institution Connections” tool you can change the display…The Ripsaw TeamMay 10, 2022
What is Do-It-Yourself (DIY) Investing?According to investopedia.com Do-it-yourself (DIY) investing is a method and strategy in which retail or…The Ripsaw TeamMay 10, 2022
Does Ripsaw provide investment/banking account services?No, Ripsaw does not custody assets or provide investment accounts. Ripsaw does not intend to…The Ripsaw TeamMay 10, 2022